Customer Service
WEEKLY CALLS
Frequent and regular customer calls, aimed at delivering the fresh product and providing 360° assistance, lead to a reduction in the time between processing and the serving at the counter of the Torveca blend.
ASSISTANCE
The machines loaned to the customers must be kept working efficiently. This is why Torveca technicians intervene regularly and rapidly in order to solve transitory problems and to carry out regular maintenance. It is the only way to ensure a consistently excellent blend of coffee.
TORVECA IMAGE
Torveca assists its customers in customising their bar or restaurant storefront and supplies a series of gadgets branded Torveca, from counter sugar bowls to wall posters, certain that the immediate identification of the bar/restaurant with the Torveca blend creates a winning team.
CUPS AND GADGETS
The cup also contributes to the deliciousness of the blend and to the connoisseur’s complete satisfaction. Therefore, Torveca handles not just the quality of the coffee but also all those details which contribute to a better appreciation of the Torveca blend, creating a coordinated image in the bar/restaurant interior.
MADE TO MEASURE PACKAGING
Each customer is offered a “tailor-made” service. This is the company policy of Torveca, which works with a structure and services that can be adapted to the unique demands of every customer.
TRAINING
For its own customers and for anyone who wishes to approach the world of the cafeteria, Torveca organises beginner’s and advanced training courses in the equipped classroom at its headquarters, with A.i.b.e.s. qualified staff in order to learn about blending and how to achieve excellence when making a Torveca Espresso.
Torveca offers a range of services that can assist the customer with his business.
Torveca offers a range of services that can assist the customer with his business. A team of professionals who will become veritable partners, providing technical, advertising and promotional support geared to needs.
Working in close and continuous liaison guarantees customers’ requests are consistently met.
Pods and capsules for bars and restaurants: Ho.Re.Ca
A service designed for those who wish to offer their customers a quality product without relinquishing savings and practicality!
Torveca pods/capsules do away with the need for coffee grinder dosers and purifiers. No coffee is wasted in trying to achieve the right grind or to eliminate the coffee dregs left in the doser. Each box contains mono portions of pods and capsules, ready for use. Ground, dosed and pressed, Torveca pods/capsules are ready to be slotted into the machine.
ENERGY SAVING
The machine has a limited energy consumption (approximately 700-1400 W against the 3500 W of a traditional espresso machine) and can also be run at lower power.
TIME SAVING
The machine requires very little time to heat, so it can be turned off when the bar or restaurant is closed. In addition, the pods/capsules stop the ground coffee from leaking. This is why everyday cleaning times are cut.
EASY TO USE
Anyone can be taught to serve an excellent espresso! Just slot the pod/capsule in the filter, lock the group handle and press the dispenser button. The result is guaranteed!
TORVECA AROMA
Each pod/capsule is sealed in an individual MAP which guarantees aroma and freshness for up to 24 months.
PRODUCTS
The range of Torveca products in pods/capsules comprises: Torveca coffee blend, decaf, barley, ginseng coffee, guarani, teas and tisanes. The machine is also equipped with a professional steam nozzle for the preparation of frothy milk for cappuccino.
RESPECTING THE ENVIRONMENT
Torveca pods and capsules are biodegradable. The aluminium wrapping is 100% recyclable!
Flavored Coffee
Torveca flavored coffees are offered in six recipes that are easy to prepare and tempting for the palate.
The initial package, in addition to the 5 bottles of selected syrups, includes:
- wall / table signage
- glasses
- milk frother
- chopped hazelnuts (250gr)
- dark chocolate buttons to decorate the preparations
Barley and Ginseng Dispenser
The barley/ginseng dispenser combines Made-in-Italy advanced technology and Top Quality products to smoothly ensure unmistakeable taste and aroma.
Machine features:
|
Technical characteristics:
|
The Portafiltro Fap system
Torveca has studied a range of capsules specifically for bars and restaurants which aim to offer excellent quality products without necessarily installing hot drinks distributors on the counter.
The Portafiltro Fap system is a practical and innovative solution which allows for the preparation of capsules of Caffè Decaffeinato Torveca, Caffè Biologico Torveca, Ginseng, Orzo and Guaranà.
